Vodafone apologises for Fishguard failure
4:01pm Saturday 7th December 2013 in County News
VODAFONE customers in the Fishguard area were left out of the loop last week following a service failure lasting six days.
Customers vented their frustrations – including a lack of communication from the company - on the mobile giant’s website, as dozens reported being without any service from November 29.
One of those affected was Ian Muir, of the Gwaun Valley, who has a personal and a business phone with Vodafone.
“Clearly networks suffer issues but the fact they think there’s no urgency or business desire to get it fixed, is unbelievable,” he said. “If this was London it would have been fixed immediately.
“The truth is it’s an important service for people who live here. It’s hard enough to making a living here as it is, so when that type of thing is taken away it makes it all but untenable.”
A Vodafone spokesman said: “We’re sorry some of our customers in Fishguard have experienced signal problems over recent weeks. This was due to a hardware failure which meant sourcing replacement parts.”
On December 5, after the Western Telegraph contacted Vodafone, a spokesman said engineers carried out repairs that day and the service was “back up and running”.
She added: “We do our best to make sure all our advisers are kept up to date with any issues on our network and we’re sorry if some of our customers felt they weren’t getting accurate updates.”
Any customers unable to use their phones for three days or more in a row can call 191 for a refund on their line rental.
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