The Stena Europe upgrade programme took longer than had been anticipated but the upgraded vessel will now offer a significant improvement in customer care.
Stena Line’s trade director (Irish Sea South) Ian Davies said: “I know there has been a certain amount of frustration with the delayed return of the Stena Europe, a very popular vessel with both our freight and travel customers.
“We had planned for a number of improvements and additions throughout the ship both of a technical and customer-facing nature, but we did encounter a number of challenges which impacted on our works delivery schedule for which I’d like to apologies to our customers.”
He added: “During the refit period our cover vessel the Stena Nordica did a sterling job ensuring we maintained our sailing schedule on Fishguard–Rosslare and I would like thank the captain and crew of the Stena Nordica for their efforts.
“We are now all looking forward to welcoming the Stena Europe back and I know a lot of our regular customers are looking forward to seeing the improvements.
“Apart from a number of technical upgrades our freight customers will be particularly pleased to hear that we have altered our deck height to be able to accommodate the increasing trend for high-sided trailers and for our travel customers we have also added a new Hygge Lounge which offers luxury reclining seats set in a private, ultra-stylish but cosy surrounding, an upgraded Retail Shop and a refurbished Happy children’s play area to name a few changes.”
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